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Returns & Exchanges
At CTRL Cairo, we want you to feel confident in every piece you wear; if you are not completely satisfied, you can return or exchange your items within 14 days of delivery.
1
Check Eligibility
Ensure items are unworn, unwashed, and have all original CTRL Cairo tags still attached in their original packaging.
2
Submit Request
Contact our customer support team via WhatsApp or email with your order number and the reason for the return or exchange.
3
Schedule Pickup
Once approved, our courier partner will contact you within 48 hours to collect the package from your doorstep.
4
Receive Refund
After our quality control team inspects the item, your refund will be processed via your original payment method or store credit.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing